The study explored the work experiences of the Barangay Public Safety Officers (BPSO) in Barangay Paknaan, Mandaue City. It specifically looked into the experiences and aspirations by the informants in the performance of their duties and responsibilities in the community. In order to answer the objective of this study, phenomenological is utilized in order to discover the problems encountered by the BPSO. This study utilized an interview guide with structured questions to stimulate discussion with the participants. The interview guide also had an informed consent to formally invite the subjects and for them to voluntarily and freely provide information needed to attain the objectives of this research. The first part of the questionnaire was composed of preliminary questions to know better the informant and to establish rapport. The second part was composed of questions that sought to determine the positive and negative experiences of the informants. The last part included questions about the aspirations of the informants. Total of ten informants and the interview will be classified into two sets. The first set is for the in-depth interview and for the focus group discussions. Each informant was afforded with an interview transcript. The reduced statement of the exhaustive description was presented to the study’s informants in order to have conclusions and development of the essence statement. There were six emergent themes had generated coming from the responses of the informants. The positive responses can be summarized in terms of serving others is happiness, responsibility is a joy helpful changes. However, they also experienced downside of being a BPSO. Sometimes they could not help but get frustrated because resources are limited and that they get disheartening backlash. Lastly for the aspiration of the informants, the researcher formulated emergent theme namely, hoping for the best.
