Customers’ satisfaction in service quality aspects among public sectors banks and private sectors banks in Coimbatore city – An empirical study
The present study prominences on the customer satisfaction in service quality aspects among public sectors banks and private sectors banks in coimbatore city. The major objectives of this study are to identity the expectations (E) of consumers concerning banking facility, to discover perception (P) of consumers concerning service excellence of banks and to associate service excellenceslits (P-E) in public sectors banks and private sectors banks in Coimbatore city. Empirical method adopted with the basic arrangements of SERVQUAL instruments to measure the service Quality of banks.